Due to high order volume from the Black Friday/Cyber Monday period, we are experiencing a delay in order fulfillment. We expect to be fully caught up by 12/9, however, if you have any concerns about your order, please feel free to contact us for assistance.

Business days are Monday through Friday, excluding the following U.S. holidays: New Year's Eve, New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

U.S. Mainland Delivery

*P.O. Box orders must be shipped via Ground and cannot be oversized.

We regret that we are unable to ship outside of the United States. For international customers, please visit our Store Locator page to find a Big Country Toys retail partner near you.

Ground Shipping
All orders placed with "Ground Shipping" will typically take 2-5 business days from the day the package leaves our warehouse to arrive at your door. Depending on your location and order size we will ship via Fed-Ex or USPS. 

Expedited Shipping
Expedited shipping prices are automatically calculated during checkout using the shipping address you provide. Please keep in mind that not all expedited shipping options offer weekend delivery. 

Holiday Shipping
Whenever the holidays approach, you may experience delays in shipping due to inclement weather and increased carrier volume. Be sure to watch your local weather channel for updates on the weather.

Tracking Information
If you provide a valid email address during checkout, your tracking number will be sent to you after your order is shipped. If you did not receive a tracking number, please check your junk mail folder, then contact us for further assistance.

Issues with Shipping
If you are experiencing issues with your shipping such as late delivery, delivered to wrong address, or damage to the item during delivery, please reach out to the carrier to open a claim. As soon as an order leaves our facility, it is no longer our responsibility. Carrier support numbers are listed below. 

 
If you have reached out to the carrier and still need assistance, feel free then contact us for further assistance.

Orders Shipping to Multiple Locations
At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address.

Sales Tax
Applicable sales tax will be added on all orders based on the shipping address. The amount of sales tax is estimated until the order has shipped and shipping confirmation has been sent. We do not charge sales tax on the purchase of Gift Cards; however, items paid for with Gift Cards will be taxed.

Sales tax is applied to your order in accordance with your individual state tax guidelines and is approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is placed. The following states will have all applicable local and state sales taxes added to your total order, and to your shipping and handling charges where appropriate: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY.